Shipping - Returns
Teenroll is committed to providing high quality products and service to exceed your expectations. If an error is made by Teenroll in the personalization of an item, please accept our sincere apology and we will reprint and replace your order at no additional cost to you.
IT IS THE BUYER's RESPONSIBILITY TO PROVIDE THE CORRECT SHIPPING ADDRESS If your items have been returned to us as Wrong Address/undeliverable we will ask you to confirm your Address again and if it doesn t match the one you gave us when you placed the order then you have pay the re shipping cost involved before we ship it again. We will hold your items for a short time before we release to a CHARITY COMPANY otherwise.
we cannot be held responsible for miss typo/incorrect address..
Due to the personalized nature of our products, we are unfortunately unable to refund/ allow returns on items that have been customized with names, dates, colors, sayings, etc. as well as customer input errors (e.g. typos, photo choice, blurry photos, insufficient photo resolution). If for any reason you are unhappy with an item that you received personalized, please contact us and let us know the issues with your order and we will work towards a solution that is mutually agreeable.
On non-personalized items, we do offer exchanges and returns on items ordered in the prior 30 days to requesting a return. The 30 day window will begin the day the tracking shows you have received your merchandise. You will need to follow the steps below to complete your exchange / return:
- Contact us and let us know you would like to exchange / return your non-personalized item(s). (Non-personalized means the item must be in the exact condition as it appears on the website, ie. no added name, no color changes, no saying changes, no age changing, etc)
Once you have received authorization to send the items back you will be given the return address. Please note that shipping charges are non-refundable. You can send your package back to us using the shipping method of your choice as you are responsible for these shipping charges as well. We suggest using a trackable shipping service or purchasing insurance for the package. We are not responsible for any packages lost or damaged in the mail.
- Once we receive your merchandise, a refund will be issued to the original form of payment within 5 business days minus the original shipping charges incurred. If you requested an exchange, your item will ship once we receive the merchandise back that is being exchanged.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All request must be send in written by email, we won't accept any by telephone.
FREE SHIPPING OFFERS:
Free Shipping deals are for USA only. International Shipping fees will apply otherwise. Delivery Time will vary, please enquiry for additional details.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned nor refunded.
Refund On Free + Shipping Offers
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org We handle exchange on a case -by-case basis with ultimate objective of satisfying the customer. Also note on size issues we only allow swapping from S up to XL or vice versa, OR 2xl to 3xl or viceversa FOC
Again, Please note : We are unable to refund personalized items so please check carefully size and spellings when you make an order.