Q: It Says My Address Is Not Found
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.
Q: I Don’t Understand Your Sizing Chart.
A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.
Q: How Do I Return Or Exchange My Shirt?
A: Please Email us at Support@teesnroll.co and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts and jackets, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase!
If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them.
Q: How Long Does Printing Usually Take?
A: Printing times can vary. Currently we are printing mostly 8-9 days on DTG orders, although our typical guideline is to try to print earlier. Be aware Embroidered apparel will take longer.
Q: I Put My Email/Address In Wrong, Can This Be Corrected?
A: If you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know.
We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.
If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email firstname.lastname@example.org
If we ship your shirt to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: I forgot to apply the Discount Code.
A: Unless it was our fault (code not working as expected..) we can only issue store Credits of same value.
Q: Can I cancel my Order.
A: Yes, if we receive the cancellation request within 24H from the order timestamp. Once the items goes into production we cannot stop it and no refunds can be issued.
Q: You Made A Mistake On My Order.
A: Our bad. It doesn’t happen often, but nobody’s perfect. Email email@example.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.
A: Before opening a dispute we highly recommend to contact our support desk asap at the following: firstname.lastname@example.org We strive to provide best customer service and each case will be handled to provide best solution for the customer. All disputes closed in our favour will incur in nominal fee of $100.
** Please Note: How You Type In The Names Is How They Will Print. If You Have Commas, Spaces, Dots, or Anything Misspelled, That Is How It Will Print. Large Numbers of Names Will Appear Smaller on the Shirt. The Print Area Is A Fixed Size **